RealNews

After Blackout, a Call for a 911 Overhaul

The Bloomberg administration released a report yesterday recommending an overhaul of the 911 emergency phone system to strengthen its technology and streamline the way calls are handled. In the report, ordered by Mayor Michael R. Bloomberg to examine how the city operated and responded to the Aug. 14 power failure, officials noted that the 911 system failed in several ways. The high volume of calls overloaded the system at points, so some calls could not get through. Then backup generators at some Verizon offices did not work, city officials said, knocking out the Fire Department’s and Emergency Medical Service’s 911 dispatching three times for periods of between 7 and 14 minutes. The task force that prepared the report made several recommendations to address the problems in the 911 system, and suggested that the city improve transportation, communications and other city functions. Full Story

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