New York fire chief Joe Callan remembers one aspect of Sept. 11 with crystal clarity — the moment he gave the order for his team to withdraw from the doomed World Trade Center towers and they failed to hear him. Now the veteran firefighter, who narrowly escaped with his life when the towers collapsed and killed 343 of his colleagues, is sharing his experiences with British emergency planners in a bid to prevent the mistakes of the past being repeated. Full Story
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