No one doubts that computers have made businesses more fast-paced, efficient and flexible. The clerks of Dickens’ day, laboriously entering facts and figures into ledgers, are long gone. The 20th century’s legions of secretaries armed with typewriters, carbon paper and filing cabinets have faded away, replaced by administrative assistants, personal computers, and virtual files and folders. Computers have allowed companies to gather, analyse and stockpile vast amounts of data – and then use this information in ways that simply were not possible before the digital revolution. At the same time that computers have become indispensable to businesses, however, they have opened the door to new avenues of risk. No business can afford to have its operations disrupted by destroyed data, whether from natural disaster, sabotage, human error or mechanical failure. Businesses need to be able to credibly assure their customers that they will continue to provide service, no matter what challenges arise. And, particularly in the insurance industry, businesses need to able to protect and access information on demand for years, sometimes long after a file has been archived. Full Story
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