Can common business sense be programmed into AI? Many are certainly trying to do just that. But there are decisions that often require a level of empathy — let alone common sense — that may be too difficult to embed into algorithms. In addition, while AI and machine learning are the hot tickets of the moment, technologists and decision-makers need to think about whether it offers a practical solution to every problem or opportunity. These points came up at a panel at the recent AI Summit, in which participants agreed that AI shouldn’t be considered the default solution to every business situation that arises. (I co-chaired the conference and moderated the panel.) For starters, AI is still a relatively immature technology, said Drew Scarano, a panelist at the session and vice president of global financial services at AntWorks.
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