RealNews

Fighting the war on terror with outsourcing

When American consumers dial a toll-free hot line for customer service support, they may not be aware they are helping bring an end to a long-running insurgency half way across the world. Some of the calls are routed to a call center in the Philippines’ southern Muslim heartland, the Southeast Asian theater of the US-led war on terror where part of a new strategy is to smother the insurgency with job empowerment. Full Story

OODA Analyst

OODA Analyst

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