RealNews

India call centres swamped by UK rail queries

Some Indian call centres are working overtime to help British train passengers find their way after the London bombings triggered panic and disruptions, industry officials said on Friday. Bombay-based call centre firm Intelenet Global Services, which answers phones for Britain’s National Rail Enquiries, said more than 100 of its agents were joined by managers and off-duty staff to deal with a flood of calls. Full Story

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