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Sept. 11 Eased Blackout

Lessons learned after the Sept. 11, 2001, terrorist attacks served IT well in the wake of this month’s blackout. As a result, few companies suffered significant data loss. And as the damage assessment continued last week, it’s clear that the power failure came with its own series of lessons and may have sparked a renewed interest in preparation, redundancy and backup. IBM Global Services’ business continuity and recovery operation was working with customers within 5 minutes of the outage, officials said. IBM would not reveal the number of customers it helped, but officials said IBM used backup facilities in the New York metro area, Toronto, Washington and Philadelphia and in Colorado. The work was expedited because, since Sept. 11, more users have included people in their business continuity plans along with more distributed systems. “More clients include who to call, who makes decisions, where to call with questions in their recovery plans,” said Pat Corcoran, director of business development for IGS’ service, in Sterling Forest, N.Y. Full Story

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