On a day filled with darkness and frustration for many businesses, disaster recovery companies are some of the only ones having a good day. “We’re busy,” Jim Simmons, the chief executive of Sungard Availability Services, said with evident relish. The company, which is based in Wayne, Pa., serves more than 10,000 customers in 50 countries, including many of the largest financial services companies. Mr. Simmons said his company was “in the business of keeping people in business.” Companies that provide such services have to be their own best customers. Don DeMarco, the vice president for business continuity and recovery services at I.B.M., said that his company was ready to jump when he saw the light flicker at his office in Southbury, Conn. A few minutes later, his cellphone rang. “My people let me know that it was a widespread issue,” he said. He climbed into his car and began driving to an I.B.M. complex in Sterling Forest, N.Y., in Orange County. Full Story
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