At a “town hall” meeting at Gartner’s ITxpo this week, the research firm brought out a dozen of its top experts to discuss the impact of the ongoing war with Iraq on business and IT. Unfortunately, only about 25 of the 1,700 conference attendees showed up. Despite the nearly empty room, the analysts carried on. Dan Miklovic warned that as the conflict in Iraq wears on, businesses will become more vulnerable. The culprits won’t be cyberwarriorscyber warriors from Iraq, Miklovic said, but college students perpetrating cyber attacks as a form of protest. French Caldwell drew parallels between wartime applications of technology and their use for business. “Technology is operating faster than the human decision loop,” Caldwell said. “Technology can help clear up the fog of war, but there is still fog from the pace of operations and it’s not thoroughly resolved in the distributed decision business model.” The U.S. government’s ability to collect data in real-time, authorize attacks, and coordinate activities via satellite communications on various targets in Iraq was cited as a successful example of the faster decision making process. The best practices of knowledge management, decision support tools and collaboration come into play. For any business depending on distributed operations, the basic tools and practices can reduce the risk of failure. Full Story
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