RealNews

Canadian Insurer Rejects 'Don't Tell' Approach on Data Theft

The decision by U.S. credit card companies not to notify the customers whose card numbers were pilfered from DPI’s systems contrasts sharply with actions taken by Co-operators Life Insurance Co. when a disk drive was stolen from an IBM Canada Ltd. subsidiary in January. Guelph, Ontario-based Co-operators had no way of knowing whether the disk drive data, which contained details about 176,000 insurance policies, would be used by identity thieves. But company officials felt the risk alone required them to notify the customers whose data was taken, said spokeswoman Dominique O’Rourke. “We just felt that it was the right thing to do,” O’Rourke said. “There’s no legal obligation for us to do it. We just felt our customers had the right to know and should take steps to protect themselves.” Full Story

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