With most products on the market, consumers expect to read terms of the deal before agreeing to buy. Should software be any different? No, says a Bay Area chef who is suing Microsoft, Symantec and several tech retailers that she contends trap consumers into onerous licensing terms without informing them before the sale what those terms are. Plaintiff Cathy Baker claims that the two software makers, acting in concert with resellers CompUSA, Best Buy and other stores, sell shrink-wrapped software without allowing people to first read license agreements, then refuse to give a full refund when someone objects to the terms. Full Story
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