Cyber Security

Why are call centres so vulnerable to fraud and cyber crime?

“Millions of pounds and euros are lost each year through fraudulent calls made to financial institutions’ call centres. In the UK, such companies lose £20 million a year, with the one in 700 calls recieved being fraudluent in 2015, compared to the one in 1,700 in the USA during the same period.”

Source: Q&A: Why are call centres so vulnerable to fraud and cyber crime? | Technology | Business Review Europe

OODA Analyst

OODA Analyst

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