Veterans Affairs Launches First Chatbot to Field COVID-19 Questions
Recently, the Veterans Affairs Department launched a chatbot that aims to provide veterans and their caregivers with answers regarding the COVID-19 pandemic. The chatbot was developed in less than a month through the Microsoft Healthcare Bot platform. The tool can be accessed 24/7 to assess symptoms related to COVID-19 as well as offer responses to questions about testing options, stimulus payments, telehealth, scheduling, prescription refills, and more.
The VA stated that their contact centers have experienced a dramatic increase in calls from veterans since the COVID-19 pandemic began to spread across the US, prompting the agency to create the chatbot. The tool allows the veteran population access to important information from home at any time.