Despite enthusiasm for AI adoption, governments are experiencing challenges
90% of government leaders and senior IT decision-makers in Europe think that in the coming years, artificial intelligence will transform how their organization operates, a recent Accenture study found. 86% of companies aim to increase spending on AI solutions next year.
The two most popular areas for AI deployment are customer service (25%) and fraud & risk management (23%), while the biggest advantages are improvements in efficiency, productivity as well as reduced costs and time. However, 42% of companies are worried about AI from a security perspective and 31% do not have sufficient talent and skills in their organization to expand their AI program.