On Monday, Samsung issued a Tweet informing customers who own one of its smart TVs that they should be scanning their device for malware every few weeks. The message, which also contained a short instructional video, was met with confusion by customers and cybersecurity experts alike. Many customers expressed frustration that the TVs don’t perform regular scans automatically, while analysts also criticized Samsung’s approach, with some pointing out that the malware threat to smart TVs is rather insignificant.
In response to the criticism, Samsung deleted the Tweet and issued a statement saying that it understood the confusion. According to the firm, the message had been intended “to inform and educate consumers about one of the features included in our products.”
Read more: Samsung TVs should be regularly virus-checked, the company says
